How We Handle Your Information

Your privacy matters to us. This page explains, in plain terms, what information this website gathers when you visit, why we gather it and what choices you have. It sits alongside our Terms of Use, which set out the general rules for using the site.

Information We Collect

We collect only what we need to run the site well. This falls into two groups:

• Details you choose to share, such as your name and email address when you send us a message or sign up for updates.
• Details gathered automatically, such as your browser type, device, approximate location, the pages you view and how long you stay.

We do not ask for payment details, and we never knowingly collect information from anyone under 18.

How We Use It

Your information helps us to:

• reply to your questions and feedback;
• understand which pages are useful and which need work;
• keep the site secure and working smoothly;
• send updates, but only if you have asked to receive them.

Cookies

Cookies are small text files saved on your device. Some are essential, for example remembering that you have dismissed a notice. Others help us count visits and see how people move around the site. You can block or delete cookies through your browser settings at any time, although a few features may not work as expected if you do.

Sharing With Others

We do not sell your personal information. We may share limited data with trusted service providers, such as hosting or analytics companies, who help us operate the site and must keep it confidential. We may also disclose information where the law requires it. Some pages link to outside websites; their own privacy policies apply once you leave.

Keeping Your Data Safe

We use sensible safeguards, including encrypted connections and restricted access, to protect what we hold. No online system is completely risk-free, but we keep information only for as long as it serves a clear purpose.

Your Rights

Under UK data protection law, you can ask to see the information we hold about you, correct it, delete it, or object to how it is used. You can also withdraw consent for updates at any time. If you are unhappy with our response, you may complain to the Information Commissioner's Office.

Updates to This Policy

We may revise this policy from time to time. When we do, the new version will appear on this page, so it is worth checking back occasionally.

Get in Touch

Questions about your data? Email us at info@hertford-street.co.uk or use our contact page. We aim to respond promptly.