Get in Touch With Us
We welcome messages from readers. Whether you have spotted something that needs correcting, want to ask a question about one of our articles, or simply have an idea you would like to share, we would be glad to hear from you. This page explains the best way to reach us and what you can expect once you do.
How to Contact Us
The quickest and most reliable way to reach our team is by email. Please write to us at info@hertford-street.co.uk. Every message sent to this address is read by a real person, and we aim to reply within two to three working days. During busy periods or around bank holidays, it may take a little longer, but we will always get back to you.
What You Can Write to Us About
To help us respond as usefully as possible, here are some of the topics we are happy to help with:
- Corrections: if you believe a detail on our site is out of date or inaccurate, tell us which page and what you noticed. We check every report carefully.
- Questions about our content: if something we have written is unclear, we are happy to explain it in plainer terms.
- Feedback and suggestions: ideas for new guides, or thoughts on how we could make the site easier to use, are always appreciated.
- Accessibility issues: if any part of the site is difficult to read or navigate, please let us know so we can improve it.
Tips for a Faster Reply
A few small details make a big difference. Please include the address of the page you are writing about, a short description of your question or concern, and, where relevant, a screenshot. A clear subject line, such as "Correction request" or "General question", also helps us direct your message to the right person straight away.
What We Cannot Help With
We are an independent information website. We are not able to access personal accounts held with any third party, resolve disputes on behalf of others, or process payments. For those matters, please contact the relevant provider directly. Before writing, you may also find it helpful to read our Terms of Use, which explain how our content should be understood and used.
Your Information
When you email us, we only use your name and address to reply to your message. We do not sell your details or add you to mailing lists without your permission. You can read more about how we handle and protect personal information in our Privacy Policy.
Thank you for taking the time to reach out. Your messages help us keep the site accurate, clear and genuinely useful for everyone who visits.